Privacy policy

At 9 Pyramids Tours Egypt, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We collect personal information that you provide to us when you make a reservation, request information, or subscribe to our newsletter. This information may include your name, email address, phone number, and payment information.

We also collect non-personal information, such as your IP address and browser type, to help us improve our website and services.

How We Use Your Information

We use your personal information to provide you with the services you have requested, to communicate with you about your reservations or inquiries, and to send you promotional emails if you have subscribed to our newsletter.

We do not sell, rent, or share your personal information with third parties, except as required by law or to provide the services you have requested.

Payment Policy

We accept payment by credit card or bank transfer. Payment is due at the time of booking for daily tours and upon arrival for package tours.

Cancellation and Refund Policy

We understand that travel plans may change, and we offer flexible cancellation and refund policies. The specific policies depend on the type of tour or service you have booked, and will be clearly stated on your reservation confirmation.

Security

We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, use, or disclosure. Our website is encrypted with SSL technology to ensure that your personal information is transmitted securely.

Secure Payment Policy

We accept payment by credit card or bank transfer. We use a secure payment gateway to process all credit card transactions. We do not store your credit card information on our servers.

Payment Information

Please note that the payment policy has been updated. The new payment policy is as follows:

Daily tours: Payment upon arrival

Package tours: 25% of the reservation at the time of booking and the rest upon arrival

Cancellation and Refund Information

Please note that the cancellation and refund policy has also been updated. The new cancellation and refund policy is as follows:

Cancellation of daily tours is free of charge and the full amount is refunded.

Cancellation of package tours is subject to a 5% cancellation fee.

Contacting us

If you have any questions or concerns about our privacy and payment policies, please contact us. We're here to help you. contact form

This document was last updated on November 13, 2023

Cookie Policy

9 Pyramids Tours Egypt uses cookies to improve your user experience and to provide you with the best possible service. Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your preferences and actions over a period of time, so that you don't have to keep re-entering them.

We use the following types of cookies:

Strictly necessary cookies: These cookies are essential for the website to function properly. They allow you to navigate the website and use its features, such as making a reservation or logging in to your account.
Performance cookies: These cookies collect information about how you use the website, such as the pages you visit and the links you click. This information helps us to improve the website and make it more user-friendly.
Functional cookies: These cookies allow the website to remember your preferences and choices, such as your language preference or the items in your shopping cart. This helps to provide you with a more personalized experience.
Targeting cookies: These cookies are used to deliver advertising that is relevant to you and your interests. They may also be used to limit the number of times you see an advertisement or to measure the effectiveness of an advertising campaign.
You can control which cookies are set on your computer or mobile device by changing your browser settings. However, please note that disabling cookies may prevent you from using some of the features of our website.

How to Manage Cookies

You can manage the cookies that are set on your computer or mobile device by changing your browser settings. Most browsers allow you to block all cookies, to only accept cookies from certain websites, or to delete cookies at the end of your browsing session.

To learn more about how to manage cookies in your browser, please visit the following links:

Google Chrome: https://support.google.com/chrome/answer/96817?hl=en&co=GENIE.Platform%3DAndroid

Mozilla Firefox: https://support.mozilla.org/en/kb/cookies-information-websites-store-on-your-computer

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879

Apple Safari: https://help.apple.com/safari/mac/8.0/en.lproj/sfri11471.html

Changes to Our Cookie Policy

We may update our cookie policy from time to time to reflect changes in the way we use cookies or to comply with new laws or regulations. If we make any changes, we will post an updated cookie policy on our website.